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How we work
We run our work on an open platform. Join us.
We manage support requests, software development, sales and licences, and customer and partner relationships on Orion Platform, which we built ourselves. Which stage your request is at, who is working on it and which release it ships in: it is all on record.
What is on Orion
How the company runs, in one place
Support requests
Every request, whether by phone, email, WhatsApp, remote session or Orion, gets a number in one list and is tracked by category, product and priority.
Development board
Development requests move through request, analysis, backlog, to do, in progress and test columns; each card shows the product, company and owner.
Sprints and releases
Work is planned in sprints and finished items ship with release notes, so you know which release a request went into.
Sales and licences
Opportunities, quotes and licence records live in the same place, so support answers knowing which products each company uses.
Customers and partners
Company, contact and partner records; each company's request history and its partner on one screen.
Reports
Open requests, resolution times, load by product and company. We see in numbers where we slow down.
The life of a request
Six visible steps from logging to release
- 01
Logged
Every request gets a number, whatever the channel.
- 02
Analysis
Bug or feature? Impact and priority are set.
- 03
Planning
If development is needed it goes into a sprint.
- 04
Development
The assigned developer moves the card to "in progress".
- 05
Test
Changes are tested before they go into a release.
- 06
Release
It ships in a release and the requester is informed.
Transparency
No need to ask "what happened to our request?"
We share the screen we use to track our own work. You see your request's status, messages and release on Orion.
- Each request's number, open date and how many days it has been open
- Stage: new, in progress, in development, test, solved
- Messages and attachments on the request
- Which sprint and release the change went into
Let's move forward together
Looking at the same screen makes us faster
Customers
Open requests, follow their status and messages, and see which release solved them, without having to call.
Partners
Follow your customers' requests on the same screen as us and plan your projects together.
Project teams
On setup and custom development projects, tasks, owners and dates sit on a shared board. No surprises.
If you have an account
Sign in to Orion Platform
Sign in with your username and password to open and follow your requests.
Orion PlatformIf you don't have an account
Request access
Leave your name and phone number; we will call you, set up a user for your company and send you the sign-in details.
Frequently asked questions
Let's plan your operation together.
Tell us how you work, and we'll show you the right Nitrogen setup in a live demo.